Help & Frequently Asked Questions

Informative Academy is a learning platform for learners roughly ages 11–16. It blends interactive lessons and simulation experiences to help children and teens build product, innovation, and entrepreneurship skills at school or at home.

We support four roles with role-aware dashboards and tools:

• Child / Student for lessons, activities, and learner progress
• Parent for linked children, progress, reports, and billing
• Tutor for student monitoring, feedback, and live lessons
• Admin for content, configuration, and platform operations

Any modern browser on desktop, laptop, Chromebook, tablet, or recent mobile phone should work. For older school devices, keep the browser up to date and allow cookies where required.

Usually yes, as long as the device allows a modern browser, JavaScript, and standard site storage such as cookies. If a school-managed device blocks sign-in, embedded content, or verification links, try another browser first and then ask the school IT team whether the site has been restricted.

Go to /login and sign up with your email. During onboarding you choose your role, such as Child, Parent, Tutor, or invited Admin. Your role affects what you can see and where you land after sign-in.

No. You can start with free access and explore onboarding, sample lessons, and selected experiences first. If you want broader curriculum access or deeper progress tools, compare options on /pricing.

Yes. After sign-up we send a verification email. Open the link in that message to unlock full access. If it does not arrive, check spam or use Resend verification on the login flow.

Use the /forgot-password page. We will send a reset link to your registered email address.

Role changes are not currently self-service. If the wrong role was chosen, contact support before continuing too far into setup.

Open /preferences or the profile/settings area available for your role. Some account options may also appear under profile or account pages in the signed-in app.

First refresh the page or sign out and sign in again so your session picks up the verified state. If access still looks wrong, check that you used the intended email account and the correct role. After that, contact support with the email address and page involved.

ThinkType is a personalized learning assessment that helps learners understand their thinking style and offers tailored strategies for lessons and activities.

INF50 is a learning simulator where you use virtual money in fictional scenarios to practice analysis and decision-making. It is built for learning and does not involve real financial risk.

Most learners should start from their dashboard, then move into /lessons, /features, or /business depending on what they want to do next. A simple rule is Learn for lessons, Practice for challenges, Build for projects, and Me for your own summary in /me.

Use /lessons for guided learning, /features for challenges and practice, /business for project and venture building, /wealth for money and finance-related experiences, and /me for your own profile, rewards, and progress summary.

Learners can use /me for a summary, then open /badges or /xp for more detail. Parents and tutors usually use progress tools instead of the learner rewards view.

XP reflects earned points or activity, badges represent milestones or achievements, progress shows what lessons or learning steps have been started or completed, and reports are parent-facing summaries built from that wider learning activity. They are connected, but they are not the same thing.

Check for things like completed lessons, earned XP, new badges, and progress growing over time. If you are not sure what to do next, open /lessons to continue learning or /me to review what you have already finished.

The Money area helps learners explore finance-related features such as wallet-style progress, marketplace experiences, and access points into INF50 content when available. It is for learning and simulation, not real-money investing.

Parents can open /children to manage the family roster. From there you can link a learner with their child reference code or create a child registration invite.

Tutors can use /students as the main roster workspace. It is the place to search linked students, link with a learner code, and jump into progress, alerts, or live lesson follow-up.

The main place is /progress. Parents can switch between linked children there to see what has started, what is complete, and where follow-up may be needed next. Use /reports for parent-facing summaries and exports.

Yes. The /children workspace is designed as a family roster, so parents can manage more than one linked learner from one account.

Tutors typically use /progress for class-level completion checks and /feedback for review queues. For teaching delivery, open /lessons?mode=tutor when you want the tutor-paced lesson view.

Parents can manage billing from /account/billing. For plan comparisons or first-time purchase decisions, visit /pricing or the subscription flow.

Premium access is generally designed to unlock more of the curriculum, broader simulator or challenge access, deeper parent progress visibility, and higher-touch support. The exact offer is described on /pricing and in the subscription flow, so use those as the current source for family plan details.

Some features are limited by role, account state, or plan access. If a page looks locked, first confirm that you are signed in with the correct role and that your account has the expected access. Parents can review plan details in /account/billing and compare options on /pricing.

The platform changes by role. Learners, parents, tutors, and admins each get different navigation, tools, and shortcuts. Some features may also appear only when a plan, rollout, or learning pathway is available for that account.

Parents and learners have different jobs in the platform. Parents get account, billing, roster, and reporting tools that are not meant for children, while learners get the direct learning experience. That separation is normal and is based on role rather than a bug by default.

Public-facing learner profile information can include items like username, avatar, XP, badges, project summary, INF50 progress, and challenge highlights. Private account details, billing information, and internal role-specific tools stay inside signed-in areas and are not part of a learner’s public profile.

Tutors can monitor students, review work, and guide progress through teaching workflows, but they should not expect the same account-management controls that parents or admins have. If a change looks like account ownership, billing, or platform configuration, it usually belongs to a parent or admin workflow instead.

Make sure you are logged in with the correct role and have completed any required setup or prerequisite steps. If something still looks wrong, contact support with the page and account details involved.

Try clearing your cache and cookies, refreshing the page, or switching to another modern browser. If the issue continues, report it with details about your device, browser, and the page that failed.

Double-check that you are signed in with the correct role first. Parents should use /children and tutors should use /students. If the code is expired, incomplete, or tied to the wrong account, create a fresh invite or contact support.

Usually this means the link has not finished correctly yet, the wrong role or account was used, or the invite/reference code does not match the account that completed registration. Parents should confirm the link in /children, tutors should confirm the link in /students, and both should verify the learner finished the intended registration flow.

Unlinking removes that learner from your linked roster view, so you may lose quick access to their progress from your account. If you are unsure, review the record carefully before unlinking.

Sign out and restart the process with the correct email if possible. If the invitation or registration was created against the wrong account, it is usually best to stop and ask for a fresh invite before continuing.

No. INF50 uses virtual money and fictional learning scenarios. It is not a real-money investing product.

A learner’s public view can include items like username, avatar, XP, badges, project summary, INF50 progress, and challenge highlights. Exact visibility can vary by account state and settings.

Use /support/report-bug to submit a bug and /support/my-bugs to track existing reports. For account or access help that is not a bug report, use the contact option from the help page.