Whether the same action helps or hurts depends on the situation around it.
Example
Asking a teacher questions in office hours is helpful. Asking the same questions during a quick fire drill annoys everyone and slows things down. Same action, completely different result, because the situation around it changed.
How it fits in
Four things shape context: the task you are doing, the people around you, how much pressure is on, and how much time you have. Saying these four things out loud before a decision usually shows which one is loudest. That helps you pick a move that fits, instead of repeating a habit that won the last situation.
Where this is taught
Related terms
A way to sort how someone tries to affect another person's choice, from giving information to taking away a fair choice.
Giving someone information without trying to steer their choice.
Trying to change someone's mind with honest reasons while leaving them free to choose.